About ServiceNow

About ServiceNow - About Websites




David Loo, Bow Ruggeri, Don Goodliffe and Fred Luddy


Technology Website






6th March, 1996


2.5+ Million/Month


285+ Thousand USD

About ServiceNow Company

ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. ServiceNow delivers digital workflows that create great experiences and unlock productivity.

About ServiceNow Founder

The founder of ServiceNow is David Loo, Bow Ruggeri, Don Goodliffe and Fred Luddy, it was founded in 2003. Currently, the CEO of Bill McDermott. The headquarters of ServiceNow is in Santa Clara, California, United States.

About ServiceNow Subsidiaries

ServiceNow has many subsidiaries, some of them are Service-Now.Com GmbH, Element AI, LightStep, Inc., Uber Techlabs Private Limited, Sweagle, Blazent, Loom Systems, and many more.

There are 20,688 companies using ServiceNow. The companies using ServiceNow are most often found in the United States and the Computer Software industry. ServiceNow is most often used by companies with 50-200 employees and 1M-10M dollars in revenue.

About ServiceNow Services

ServiceNow is a cloud-based platform, which was mainly developed for workflow and process automation as per the ITIL principles. However, it is highly customizable and also can be used for other purposes.

ServiceNow has a unique way of naming its versions. They name the versions based on the major cities of the world. The latest version of ServiceNow is Orlando. 

ServiceNow offers many ready-to-use solutions, workflows, and products for an organization. The organization can develop customized applications and modules as per the business requirement using the ServiceNow scripting and existing tools.

ServiceNow is a highly flexible application that provides the option of PaaS as well as SaaS. Its SaaS offering provides fully functional workflow automation and ITSM tools. While its PaaS offering, allows the user to develop a custom application on top of the existing suite, as per the business requirement.

With ServiceNow, you can replace unstructured work patterns with intelligent and automated workflows, creating a smarter, more connected enterprise.

Some of the important offerings and most widely used services of ServiceNow are explained below:

IT Service Management Services

ServiceNow is mainly used as a ticketing tool to manage incidents, problems, and changes. It has many advanced features, analytics, and insights that impact the speed and delivery of IT.

HR Management Services

ServiceNow can be used for almost all HR delivery services like leave management, timesheet management, employee document management, the new onboarding management, performance management, etc. 

IT Asset Management Services

ServiceNow can manage its hardware and software assets to optimize cost and increase efficiency. ServiceNow has features such as license management, warranty management, CI management, advanced reporting, and insights, etc.

Finance Operation Management Services

ServiceNow manages all the activities related to finance and automates the financial processes. 

Apart from the offerings mentioned above, ServiceNow also offers services for IT business management, security operations, virtual chatbots, etc.

About ServiceNow’s Now Platform

Now Platform enables data to flow seamlessly across applications and existing systems. The Now Platform delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency.

With native development and integration tools, you can easily extend ServiceNow’s digital workflows or create new digital workflows on the same platform. This flexibility lets you create the right experiences you need for a better way to work, or in disruptive situations, a better way to respond.

Let’s learn some of the features about ServiceNow’s Now Platform

1.Workflow Automation 

Build, connect, and automate cross-enterprise workflows in a single, no code design environment.

2.Configuration Management Database (CMDB)

A centralized source that provides full visibility into your IT environment.

3.Service Catalog

Standardize request fulfillment to ensure accuracy and availability of service offerings.

4.Service Level Management

Gather service requirements and monitor and manage SLAs.

5.Knowledge Management

Enable easy access and sharing of information such as self-help, troubleshooting, and task resolution.

About ServiceNow Benefits

Let’s take a look at some of the benefits about ServiceNow –

  1. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT.
  2. As the foundation for all digital workflows, the Now Platform connects people, functions, and systems across your organization.
  3. Create compelling employee experiences, deliver AI-powered services, and resolve customer needs faster.
  4. Scale service operations with connected digital workflows to automate work across departments.
  5. Quickly build digital workflow apps and scale across the enterprise with a low-code platform.
  6. Embed intelligence into every interaction to deliver experiences that break down silos and unlock productivity.

This was all about ServiceNow; about ServiceNow services and its benefits that have made it one of the best companies in the management and IT sector.


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Disclaimer: Data given in the table at the beginning of the article are subject to change, please check the reference websites for latest value.